Work It Up!

By Ron Rosenberg

It doesn’t matter if you work in a large organiza­tion, own a small business, or work in a professional association–it seems to be more difficult now than ever before to get everything done with the resources you have available to you.

Between increased work­loads, reductions in staffing, and an overall “do more with less” attitude, it’s actually amazing that anything gets done at all.

When you add to that the expense, time, and dif­ficulty of actually hiring a qualified, competent person when you more...


Who is it Actually Helping?

By Ron Rosenberg

If you want to deliver great customer service, it's important to stay in touch with your customers and make decisions based on information and feedback you get from them.

The challenge in doing that is that it takes some effort on the part of the customer.

Fortunately, there are several things you can do to make this easier, and there are also some bumps in the road you will want to avoid.

Can You Take a Survey?

One of the easiest ways to get good customer feedback is by using a survey. These more...


RIP Sears!

By Ron Rosenberg

It's sad when once-mighty companies see their businesses come to a grinding halt.

As an example, the company I worked for before I started this business was called Nortel Networks.

This company was a pioneer in the field of telecommunications, having developed, among other innovations, the concept of digital telephony - the building blocks that allow us to use Skype and FaceTime, listen to digital music, and stream video to virtually any device we own.

Through a series of errors - including more...


My Cup is Overflowing!

For most people, it’s difficult living life with an abundance mentality. We are continually bombarded with news from around the world, and most of it is tragic and completely disheartening.

The current state of world affairs, opposing political agendas and social injustices, increased minority tensions, global climate disparities, and the multitude of tragedies happening daily around the world make it extremely difficult to live your life with a positive mental attitude.

The negativity of the environment wreaks havoc on us person­ally. It stifles creativity, it inhibits innovation, more...


How to Focus More Effectively…and Achieve Results!

If you want to accomplish anything, you have to dedicate enough time to it to achieve results. And for most people, this is extremely difficult. With all of the distractions – TV, Internet, cell phones, Facebook, Skype, co-workers, spouse, children – it’s a wonder we get anything done at all. And for many people, focus is a constant struggle to begin with. They have so many great ideas, but just can’t seem to follow through on any of them to actually complete them.

One great way to think more...


Do You Need Some Help?

By Ron Rosenberg

There are lots of services that can help you outsource business-operations tasks like transcribing data, editing audio, and researching new projects.

But what about times when you need something accomplished in person?

That's where "Thumbtack" can come in handy, and we've already had several opportunities to try it out!

Think of it as the "brick-and-mortar" version of outsourcing services like upwork.com - instead of outsourcing knowledge work to a virtual location, you contract for "real work" to take place at a physical location.

We Need Some New Pictures

We more...


The Doctor is In!

By Ron Rosenberg

Healthcare continues to be an important issue, and recent legislative events in the United States prove this is the case.

The cost of insurance has been climbing steadily - and in some cases, rapidly - and this has been especially challenging for small-business owners like us. So we were intrigued to learn about a new type of service called "Direct Primary Care."

You may be familiar with the term "concierge medicine," which is a very similar approach. In this model, the doctors do not accept or file insurance - more...


Cream of the Crop!

By Ron Rosenberg

It’s always challenging to get people to do what you want them to do. And when you’re trying to get them to give you money - whether it’s purchasing a product, joining an association, or attending a conference - it becomes even more challenging.That’s why you have to clearly communicate the benefits of what you’re offering.A while back, I was presenting for the Carolinas Independent Automobile Dealers  Association (CIADA). The team I was working with then, Jim Edwards, CAE, Executive Director, and Kat Messenger, more...


Your Screen Doesn't Work? Here's $150.

By Ron Rosenberg

People still think that flying is somehow glamorous. Perhaps this is just a bit of nostalgia for the early days of commercial air travel when the men dressed up in suits, women wore dresses and pearls, and full multi-course meals were served to all passengers.

Of course, this hasn't been the case for decades. Planes now are designed to pack in the maximum number of people, and comfort seems to have lost its place entirely on the list of priorities, having been replaced by maximizing revenue and profit.

And, more...


Be Productive on the Go!

By Ron Rosenberg

Sometimes we talk about high-level software solutions that can totally transform the way you run your business.

Other times, we focus on individual tools and strategies you can use to breathe new life into your marketing.

And, from time to time, we share simple solutions that can just make your life a bit easier. This month, we have an example of this that I think you'll enjoy.

Where's the Phone?

We've come to rely heavily on our smartphones in the last few years. What started out as a more...