What Can You Get for Five Dollars?

By Ron Rosenberg

Eliminate, automate, and outsource–you’ve heard us preach this until we’re blue in the face, and with good reason: you have to focus on your core competencies to stay successful, and anything that’s not a core competency is at best a minor distraction, and at worst a serious stumbling block that you may not even recognize...one that is keeping you from achieving the results you should be getting.

In these pages, on our website, and in many of my live programs, I share more...

An Excuse...or an Explanation?

By Ron Rosenberg

We've all experienced it before: something goes wrong; you contact the vendor, and they read you the complete laundry list of excuses. If you're lucky, you might get some kind of apology or an update on what's being done to correct the problem. There are times, however, when a simple explanation can help diffuse a situation.

Where Are Our Websites?!

A few weeks ago, we were planning on updating some content on one of our websites and were alarmed to discover that we couldn't access more...

5 Steps for Sending Out a Successful Email Broadcast

Special Guest Article by Tracey Lawton

Being consistent in your business is one of the critical factors for ensuring long-term growth, and one of the ways to ensure consistency is to create systems.

Everything you do in your business, from responding to e-mails to working with clients, needs to be systemized and documented so that it’s very easy to create a repeatable process in your business.

This consistency is what builds the like, know, and trust factor with your clients, and so ensures that you continue more...

Developing Your Core Strength

Core Strength Exercises

Have you ever wondered why it's important to develop your core strength? Or why personal trainers are always pushing you to tighten your abs and do exercises that strengthen your core?

It's probably because your core is the powerhouse of your body. It's the central link in your body that connects your upper and lower torso. It doesn't matter if you're swinging a golf club, sweeping the floor, or getting up out of a chair, you're using your core to help you make the necessary movements that will allow you more...

Work It Up!

By Ron Rosenberg

It doesn’t matter if you work in a large organiza­tion, own a small business, or work in a professional association–it seems to be more difficult now than ever before to get everything done with the resources you have available to you.

Between increased work­loads, reductions in staffing, and an overall “do more with less” attitude, it’s actually amazing that anything gets done at all.

When you add to that the expense, time, and dif­ficulty of actually hiring a qualified, competent person when you more...

Who is it Actually Helping?

By Ron Rosenberg

If you want to deliver great customer service, it's important to stay in touch with your customers and make decisions based on information and feedback you get from them.

The challenge in doing that is that it takes some effort on the part of the customer.

Fortunately, there are several things you can do to make this easier, and there are also some bumps in the road you will want to avoid.

Can You Take a Survey?

One of the easiest ways to get good customer feedback is by using a survey. These more...

RIP Sears!

By Ron Rosenberg

It's sad when once-mighty companies see their businesses come to a grinding halt.

As an example, the company I worked for before I started this business was called Nortel Networks.

This company was a pioneer in the field of telecommunications, having developed, among other innovations, the concept of digital telephony - the building blocks that allow us to use Skype and FaceTime, listen to digital music, and stream video to virtually any device we own.

Through a series of errors - including more...

My Cup is Overflowing!

For most people, it’s difficult living life with an abundance mentality. We are continually bombarded with news from around the world, and most of it is tragic and completely disheartening.

The current state of world affairs, opposing political agendas and social injustices, increased minority tensions, global climate disparities, and the multitude of tragedies happening daily around the world make it extremely difficult to live your life with a positive mental attitude.

The negativity of the environment wreaks havoc on us person­ally. It stifles creativity, it inhibits innovation, more...

How to Focus More Effectively…and Achieve Results!

If you want to accomplish anything, you have to dedicate enough time to it to achieve results. And for most people, this is extremely difficult. With all of the distractions – TV, Internet, cell phones, Facebook, Skype, co-workers, spouse, children – it’s a wonder we get anything done at all. And for many people, focus is a constant struggle to begin with. They have so many great ideas, but just can’t seem to follow through on any of them to actually complete them.

One great way to think more...

Do You Need Some Help?

By Ron Rosenberg

There are lots of services that can help you outsource business-operations tasks like transcribing data, editing audio, and researching new projects.

But what about times when you need something accomplished in person?

That's where "Thumbtack" can come in handy, and we've already had several opportunities to try it out!

Think of it as the "brick-and-mortar" version of outsourcing services like upwork.com - instead of outsourcing knowledge work to a virtual location, you contract for "real work" to take place at a physical location.

We Need Some New Pictures

We more...