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Random Acts of Kindness

Every so often, I see bumper stickers that say something like, "Commit Random Acts of Kindness!" To be honest, I normally dismiss these as a bit over-idealistic. The level of work we have to do—both inside and outside of our jobs—can leave us with precious little time to entertain such noble and altruistic thoughts.

But I had an interesting and encouraging experience a few weeks ago that helped to somewhat restore my faith in human nature.

My 11-year-old son and I will be riding in the MS-150 later this month. The MS-150 is a 150-mile bike ride to help raise funds for the National Multiple Sclerosis Society. more...

How You Spend Your Time Demonstrates Your True Values

By Ron Rosenberg

To determine the true values of an organization, you need to look at where their senior leaders spend their time.

Do the leaders in your organization tend to say one thing, yet do another? When their actions are inconsistent with their words, it is difficult to know their true values.

On a flight back from Ottawa, Ontario, to Raleigh, North Carolina, I had an eye-opening experience about this concept. I was sitting in the aisle seat; the middle seat was empty; and a man was sitting in the window seat. We had our tray tables down and were both working diligently on the papers in more...

Overcoming Faith in the Old Ways

By Ron Rosenberg

A cartoon character helps to illustrate people’s reluctance to change in the workplace and how we can overcome it.

Sometimes there are areas that clearly need to change, but when you try to initiate the new approach, you meet with reluctance or even resistance from your management. To be successful in promoting change, it is important to understand what drives this resistance.

Sometimes the answers to the challenges facing organizations can be found in the strangest in cartoons.

There is a Bugs Bunny cartoon you may remember from your childhood—or perhaps from college—where Elmer Fudd has the shotgun pointed at Daffy Duck, and asks, "Should more...

Learning Makes the Difference

By Ron Rosenberg

Experience with a two-year old child shows us how to identify unique opportunities to learn something new.

To be successful in today’s changing environment, we need to broaden our skills and learn new ways to contribute to our organizations. In the heat of an argument, people often shout, "Stop acting like a child!" What they didn’t realize is that children exhibit certain behaviors that we would do well to emulate.

At a family gathering over the July 4th weekend, I got to spend some time with my niece’s two-year-old daughter, Kayla. She was adorable! She had an amazing vocabulary, spoke very expressively, and just seemed more...

Behaviors Demonstrate Your True Vision

By Ron Rosenberg

Your behaviors communicate your true values more than words in a newsletter or presentation.

Part of a leader’s role is to provide a vision for the organization—a set of long-range objectives and a set of values that indicate how these objectives are to be achieved. But the true values of the organization are determined much more by the actual behaviors the leader demonstrates.

Early in my career, during my days as a software engineer, I had the opportunity to work for an organization that was relatively small but involved in some very exciting development efforts.

One of the things I liked most about the organization was more...

Focusing on Team versus Individual Performance

By Ron Rosenberg

One manager’s unique approach to evaluating and compensating his employees leads to a greater understanding of teamwork and group responsibility.

One common roadblock to change is that organizations reward individuals, often at the expense of team accomplishments—or team burnout. To overcome this situation, try to set the example from within your own group and let others follow your lead. There are many different approaches to recognition that stress the work of the team over the contributions of the individual, and these can have a significant impact on group performance.

A former colleague of mine developed a novel approach to applying the organization’s employee evaluation process more...

Tot’s Taxi

By Ron Rosenberg

Having a clear vision of the organization's purpose, whether through culture, tradition, or a formal vision statement, is an important consideration in maintaining customer satisfaction.

Having a clear vision of the organization’s purpose—whether through culture, tradition, or a formal vision statement—is an important consideration in maintaining customer satisfaction. But if your actions and behaviors do not support this vision then the customer may have a different impression of your company altogether.

A situation last week provided an excellent example.

On my way home I stopped at a red light behind a van. On the back of the van was painted the name of the company, Tot’s more...

Getting the Right People in the Right Position!

By Ron Rosenberg

A disappointing co-op position during college provides a valuable lesson in job selection.

How do you find your passion? How do your employees find theirs? Sometimes you find it by stumbling upon something you really love to do. But sometimes you can find your passion by a process of elimination.

When I was in college, I participated in a co-op program where we alternated quarters of school with quarters of actual work experience during the final two years of the curriculum.

One quarter, I worked in the research lab of a large company, designing a computer system to analyze the data from their research. It turned more...

A Clean Sweep

By Ron Rosenberg

A house-cleaning service provides an outstanding example of communicating an organization’s vision.

How can you communicate your company’s vision effectively so your employees deliver the highest level of service? While actions speak louder than words, the right words at the right time can work wonders.

Last month, I was working on a complex project and needed some seclusion—a break from the office and the interruptions. I had my laptop and a stack of books laid out across a table in a local coffee house; and although I was focused on my work, I couldn’t help but overhear the conversation at the booth just behind me.

It more...